Kaspersky apologizes for antivirus update that continues to disrupt customer nets

By , Network World |  Security, antivirus, Kaspersky

The IT consultant said he feels frustrated at the lack of information from Kaspersky during this fiasco. He says Kaspersky has been saying about the patches that "'this will fix the problem,' then quickly amended it to 'do not install unless you have a serious problem, patch is not fully tested,' after new problems surface. The truth is that nothing from patch B onward was tested very thoroughly or well by Kaspersky."

Enterprise customers that have spent several thousand dollars on licensing fees are in a jam, and it's "very difficult to explain to one's superior that the product you recommended no longer works, and was broken by the vendor. As users have pointed out, the behavior of the broken product is very much like a virus," he points out.

Kaspersky last night said it wanted to "apologize for any inconvenience caused" and "actions have been taken to prevent such incidents from occurring in the future."

Ellen Messmer is senior editor at Network World, an IDG publication and website, where she covers news and technology trends related to information security. Twitter: @MessmerE. Email: emessmer@nww.com.

Read more about wide area network in Network World's Wide Area Network section.


Originally published on Network World |  Click here to read the original story.
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