Yahoo Is Asleep At The Abuse Email Wheel

We provide an example of why Yahoo's abuse parsers stink

By  

At the bottom of this post is a message I received that has a Yahoo (and an additional address) inside of it; you'll find the offending Yahoo email address almost at the very bottom of this post. Yahoo's abuse mail handler can't figure it out, so it sends me a canned WTF message. I then replied to the message, asking to have a supervisor look at the message. I shouldn't have wasted my time-- now it's caught in an endless WTF loop. Yahoo: your parser is broken and people are using your service for evil purposes. Please fix it. Yes-- some of the messages are taken care of. Others end up like this.

First, the initial response:

Hello,

Thank you for writing to Yahoo! Mail.

You have reached a support area of Yahoo! in the United States that
is
targeted at a primarily English speaking U.S. audience. It appears
that
you have written to our department in a language other than English.

Yahoo! Customer Care, in different regions of the world, currently
offers support in the following languages:
Cantonese
Danish
English
French
German
Greek
Italian
Japanese
Korean
Mandarin
Norwegian
Portuguese
Spanish
Swedish

If you are requesting assistance in one of the above languages,
please go to the home page of Yahoo!'s regional service you currently use.
You can see a complete list of other countries that Yahoo! supports at:

http://www.yahoo.com/

Scroll to the bottom of the page. Beneath the section labeled, "Local
Yahoo!s," you will find links to all of the Yahoo! country and
language sites around the world. Once on these sites, you will be able to find
links to help pages and feedback forms in the upper-right side of the
home page.

If however, you are requesting assistance with a service on our U.S.
based site (www.yahoo.com) please refer to our online help pages at:

http://help.yahoo.com/

to find answers to our most commonly asked questions. If you would
like to contact us directly for more support, please submit your comments
in English and we will gladly assist you.

Thank you again for contacting Yahoo! Mail.
Regards,
Austine
Yahoo! Customer Care
68667273

Egads. The message was probably in Chinese, as the reply had a Yahoo.cn address. Bah. I replied, as below:

Original Message Follows:
-------------------------

It doesn't matter. It's a spam account. Shut it OFF!

Tom

Then, Yahoo sends this:

Hello,

Thank you for writing to Yahoo! Mail.

Please note that Yahoo! members now have the ability to remove their
own account(s) and account information from Yahoo!. For the fastest
possible resolution to your request, please follow the instructions
included below to initiate the deletion of your account. At this time
it is not possible to reactivate an account that has been deleted upon
the request of the Yahoo! account holder.

By deleting your account, you will lose access to all personalized
areas of Yahoo!. This includes your GeoCities webpage, Mail account,
eGroups and Clubs, Auctions, Fantasy Sports, Games, Profiles, Address Book,
Briefcase, Portfolio, and any other areas of Yahoo! that can only be
accessed with your Yahoo! ID and password.

Please be sure you want to delete your entire account as you will
not be able to reactivate it once the account has been deleted. You are
always welcome to sign up again, for a new account.

To get started, please visit the following URL and sign in to the
account you wish to remove:

https://edit.yahoo.com/config/delete_user

Next, follow the steps to remove your account. Please be sure to read
each page carefully, as important information about your account and
account information is included.

If you're having trouble signing in, visit:

http://edit.yahoo.com/config/eval_forgot_pw

Please complete this process only if you are certain you would like to
remove your entire Yahoo! account and any features you have
personalized within that account. Once the deletion process is initiated, your
Yahoo! account may not be recovered.

We're sorry to see you go. It's been a pleasure serving you.

Please let us know if you still need assistance so I may assist you
further.

Your patience during this process is greatly appreciated.
Thank you again for contacting Yahoo! Mail.

Regards,
Suzi
Yahoo! Customer Care
68692093
For assistance with all Yahoo! services please visit:
http://help.yahoo.com/

Clearly, the parser writer is an idiot.

The original message is below:

From: *èµ-æ"* <6nkco0huf@px-cn.com>
Date: February 21, 2010 4:49:09 PM GMT-05:00
To: "thenderson"
Subject: ä»}设计åÆ°æ0§è¡R-å·¥å}ç»xç ¹æ}§åƶä½ç³»æ0é¬ %
Return-Path: <6nkco0huf@px-cn.com>
Received: from px-cn.com ([119.123.3.78]) by redacted.server
(8.12.11.20060308/8.12.11) with ESMTP id o1ILnH33015637 for

; Thu, 18 Feb 2010 16:49:18 -0500
Received: from iqftym4mql (unknown [111.81.2.139]) by smtp15 with
ESMTP id zM9KuY58gll0P9sH.1 for ; Mon,
22 Feb 2010 05:49:09 +0800 (CST)
X-Originating-Ip: [111.81.2.139]
Message-Id: <20100222054909618087@px-cn.com>
X-Mailer: pqn2s 10.38.1810
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="_8sE8Vhp7B5m0sGcxwXIB8vXON"

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