Get the power of the industry's leading service desk provider combined with the most trusted name in enterprise cloud computing. BMC Software and Force.com have teamed up to bring you a new cloud-based service desk that is quick to set up and easy to use.

Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.

In economic times like these, leading companies are looking to cloud-computing applications and IT Help Desk is increasingly in demand. Subscribing to help desk software has many benefits over in-house installation, but cloud-computing requires an increase in responsibility to ensure outstanding service delivery. This paper outlines best practices for selecting cloud-computing solutions.

BMC software and salesforce.com have joined forces to deliver BMC ServiceDesk on Force.com, an ITIL help desk, self service, and inventory management solution on the Force platform. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure.