Zoho demands less internal support than the Microsoft and IBM tools do. But Zoho can feel segmented, with each app typically living apart from the next. And like Lotus Live's, Zoho's pricing is à la carte.
Select the Right Service
Many small- and medium-size businesses can get by with Google's free collaboration tools. If you need project management or other comprehensive features, it may be time to step up to a premium service. Both Google Apps Premier Edition and HyperOffice hit a sweet spot between robustness and ease of use, but IBM Lotus Live, Microsoft Business Productivity Online Suite, and Zoho all offer compelling tools, as well. When in doubt, don't hesitate to take the free trials for a spin. Each service give prospective customers a free trial period, and it's wise to take time to choose carefully the service that best matches your company's needs.