Schafer says that he was recently on a call with 60 people around the world and through an Outlook Social Connector feature called Gallery View he could see head shots of the people he was interacting with. There was one worker in Netherlands who Schafer has worked with for nine years but neither knew what the other looked like.
"She was like 'I've never seen what you look like!' She was happy. It was a big deal for her. So this feature helps improve communication."
Social computing also impacts the bottom line of the business by saving time, says Wicklund. To better prepare for a meeting, he can use the People Pane and Gallery View features to see who will be attending the meeting and can click on a person's picture to view a list of all the e-mails he and that person have exchanged in the past.
"It just allows people to work better together," he says.