BendPak has seen "tremendous improvements" since first engaging with SAP, he said. "There's a lot of maturity [in the product]. Is it perfected? no."
SAP's decision to hold back on the product's roll out amounts to "a philosophy difference" from other vendors, he said. "Financially, they have that luxury as opposed to someone else who would say 'No, no, get it into market' and so you get more people into an infrastructure that isn't ready for it."