Of the 60% of respondents who noted the SharePoint user experience as inadequate, 47% are building custom applications within their SharePoint environments. And this takes time. Thirty percent of survey respondents cited "development time and effort required to build business applications" as the top challenge when implementing SharePoint.
The report concludes that many organizations hoping to reduce the time, resources and expertise needed to integrate custom apps into SharePoint are considering third-party applications to add business process management, business intelligence and content management features to SharePoint.
Getting IT and Business Users on the Same Page
Employees are exposed to more and more interactive Web apps outside of work, such as Google's various apps and Facebook, and have come to expect more from their enterprise applications. For this reason, IT needs to involve users in the planning of SharePoint deployments, according to the Global 360 report.
This not always easy, since there can be a disconnect between IT and the business users of an organization. But early user feedback will ultimately speed adoption and reduce the costs of a SharePoint deployment, according to the Global 360 report.
"While planning, purchasing or customizing SharePoint business applications, IT organizations should make a concerted effort to liaison with the business users targeted for the application," notes the report. "Involving users upfront in the design of and experience delivered by SharePoint will improve user adoption, improve productivity and reduce maintenance costs."
The Global 360 survey was taken between March and August 2010 by 886 individuals representing 50 industries. The most common were services (24%), public sector (19%) and financial services (12%). Survey respondents represented organizations of all sizes, with 67% of individuals representing firms with over 1,000 employees. Seventy-two percent of the participants were based in North America, while most of the other participants came from Europe (17%).
Shane O'Neill covers Microsoft, Windows, Operating Systems, Productivity Apps and Online Services for CIO.com. Follow Shane on Twitter @smoneill. Follow everything from CIO.com on Twitter @CIOonline. Email Shane at email@example.com.