If you see any of the symptoms above, you have a training problem. That much is certain. What is uncertain is the size of the problem. Using the medical symptoms analogy at the beginning of this article, you are now faced with two choices: 1) Ignore the symptom and hope it goes away or causes only short-term discomfort, or 2) Better understand the underlying issue and take steps to cure it. Since training is the No. 2 reason why ERP implementations fail (lack of upper management support is No. 1), we humbly suggest any symptom of weak training be taken very seriously.
Jeff Carpenter is President and CEO of Caveo Learning, a full-service training and development firm that focuses on end-user training for large-scale SAP implementations. He can be reached at 312-651-4000 or firstname.lastname@example.org.