A $35.5 billion logistics-services company with a broad portfolio of transportation, e-commerce and business services. The company boasts more than 275,000 employees and contractors.
How they saved: By combining three cards into one, the identity management (IdM) system reduces the time it takes to issue badges from three weeks to real time. Automating badge requests has also eliminated 23,000 annual man hours, or $1.2 million, worth of administrative tasks.
Tools used: FedEx's IdM system. The facility-access portion of the system debuted in September 2007. The badge-management component followed in January 2009.
Group Development: Rather than burden IT with creating thousands of new badge-management applications, FedEx set up a brand new infrastructure integrating the databases of disparate departments-including corporate security, human resources and information security-to ensure a seamless, single card-provisioning process.
Build a Business Case: To justify the nearly $277,000 project, FedEx developed a value scorecard that tracks productivity gains and cost savings, such as eliminated third-party contracts.
Cindy Waxer is a freelance writer based in Canada.
Read more about office applications in CIO's Office Applications Drilldown.