September 12, 2011, 12:06 PM — We all know that collaborating with other departments is hard. We all have visceral memories of failed projects, outrageous behavior and painful betrayals. When my colleagues talk about these experiences, I can see the sadness and anger in their eyes.
Even decades later, the wounds remain raw, the lessons learned fresh, and the resentments intact.
But most of us have had great cross-functional collaborations as well. Ask about those magical projects when everyone pulled in one direction, unified, synchronized and coordinated, and eyes twinkle with excitement. When groups face tough problems and overcome them together, the warm feelings last a lifetime.