September 20, 2011, 3:45 PM — A gap between what Microsoft promises with Lync's telephony and what it delivers makes Lync a poor choice as an IP PBX replacement for large organizations, according to a former Microsoft "Most Valuable Professional" who now works for Avaya. A current Microsoft MVP also says that Lync in its current form is a mediocre choice for a large enterprise, but that it works well for the SMB and is really geared toward smaller businesses anyway.
The former Microsoft MVP, Joe Schurman, has lobbed three big complaints against the collaboration platform's telephony server: 1) Its support for mobile devices is atrocious. 2) It is sold as a software-only solution but really requires a lot of hardware. 3) Microsoft has stuffed Lync full of licensing gotchas.
Schurman currently works as director of Avaya's Unified Communications; however, until recently, he was one of the more well-known advocates of Microsoft's Unified Communications products and it is fair to say that Schurman knows Lync well. He is a six-time Microsoft UC MVP who penned two books on Microsoft's unified communication technology. Microsoft's MVP program recognizes individuals outside of the company who share their knowledge about Microsoft technologies.
Schurman's company, Evangelyze Communications, launched in 2008 to sell add-on products for Microsoft's Office Communications Server (OCS) and its successor, Lync, and is still a Microsoft Gold partner. However, earlier this year Schurman grew so frustrated with Lync's telephony technology, as well as Microsoft's SDK and other developer support, that he bailed on Microsoft altogether, he says. Evangelyze is now retooling its unified chat product, SmartChat, and its secure, HIPAA-compliant healthcare version, SmartCare, to support Avaya's one-X Unified Communications Client instead. Shortly after that decision, Schurman also took a job with Avaya.
Note that Lync's capabilities as an instant messaging server and a Web conferencing server are not disputed, particularly for companies using Microsoft products like Windows, Exchange, SharePoint and/or Office. However, for a company considering using Lync for voice, the debate centers on how suitable it is and how costly.