Adobe seeks solution to InDesign crashing issues

By Jackie Dove, Macworld |  Software, Adobe, Indesign

Adobe has acknowledged what InDesign users have been pointing out since mid-June--that versions CS5, CS5.5, and
CS6 will cause a system and/or application crash on the new 2012 models of Apple's MacBook Pros, MacBook Airs, and
Retina MacBook Pros, under certain circumstances, such as when the program displays a warning dialog box.

"Adobe was recently informed that InDesign customers using the new Retina MacBook Pros are experiencing
problems," said Chris Kitchener, InDesign product manager. "As with any software compatibility issue with brand new
hardware, we are still in the process of fully understanding the problem. We are talking with Apple and working so
we can resolve the matter just as soon as we can."

According to Adobe support technician Scott Worthington, who has publicly been tracking the case on the Adobe forums since June 27, "At this time it
appears the update is removing an API we use to control our use of system icons. At present the solution appears to
be to rollback the update for the software to continue to function as expected. Other solutions are being explored
to see if we can find a simpler answer."

Crashes traced to new hardware and software updates

The problem appears to originate with the new Retina MacBook Pros, the new non-Retina Macbook Pros, and the new
MacBook Airs that feature the new Intel Ivy Bridge processors, and are running OS X 10.7.4.

On June 15, an Adobe InDesign forum contributor with the nickname "arminvit" reported that his copy of InDesign
CS5 crashed on his 2012 MacBook Pro when he tried to delete a page with content and when packaging files. He also
observed that another, older computer, running 10.7.3 did not crash under the same circumstances.

This kicked off an avalanche of forum posts spanning nearly a month that has gained some acknowledgment from
Adobe about the problem, but no fix yet in sight.

Adobe blames Apple OS change

Meanwhile, similar posts cropped up on the Apple forums as well. For users who can roll back to OS X 7.4.3, the
problem could be solved, at least for now. But those that bought their brand new systems with 10.7.4 already
installed do not have that option.

Adobe technician Scott Worthington first replied to forum users on June 27, saying that Adobe is looking into
the issue, but offered no further comments until July 6, when he told users, "At this time it appears the update is
removing an API we use to control our use of system icons," Worthington wrote. "At present the solution appears to
be to rollback the update for the software to continue to function as expected."


Originally published on Macworld |  Click here to read the original story.
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