"In a way it's a bit like visiting Amazon.com the second time, after you've been identified as a customer," Tetu says. "They know what you came the first time-they know what you looked for and bought-and Amazon will start pushing content that is far more contextualized." The difference is that Coveo intelligent search includes data from any enterprise system, database record and social media platform.
Based in Nova Scotia, Canada, Vangie Beal has been covering small business, electronic commerce and Internet technology for more than a decade. You can tweet with her online @AuroraGG. Follow everything from CIO.com on Twitter @CIOonline, on Facebook, and on Google +.
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