ERP projects are complex affairs that require customers, systems integrators and software vendors to each play important roles. But a number of persistent dynamics can cause matters to go awry, according to one expert.
"Most CFOs and CIOs are painfully aware of the risks associated with ERP implementations and most are even more aware that a botched deployment will likely cost them their jobs." said Eric Kimberling, president of Panorama Consulting Solutions, in a Wednesday blog post, which didn't specifically mention the Oracle-Montclair dispute.
However, "when forced to choose, speed and cost will almost always trump business results," Kimberling added.
"Unrealistic expectations" on the part of customers, driven by vendor boasting, can prove problematic, according to Kimberling.
"They too often hear (and believe) the sales hype from ERP vendors that their software can be implemented in relatively little time, cost, and risk," he wrote. "While our experience and research shows that the average implementation takes 14 months and significantly longer for larger and multi-national companies, it is not uncommon for software sales reps to suggest that their software can be implemented in just several months."
Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com