Gotfrid explains that CloudShare went with a new offering from Splunk--—then in beta--—called Splunk App for VMware, specifically designed for the VMware virtual layer. Originally, CloudShare brought in Splunk to monitor the performance of its virtual machines. But once the company saw the possibilities, it spread to every area of the business. He notes that CloudShare uses Splunk to collect performance stats, logs and events from the virtualization layer and then correlate that information with network, storage, OS and application events. This allows IT to contextualize infrastructure data and track business metrics such as usage and resource costs per trial and business user.
Dashboards link operational data from both physical and virtual sources, providing vital information to network operations, customer support, marketing, sales and R&D. CloudShare even leverages it to fight fraud by using network device and firewall information to create attack signatures that trigger automatic blocks or trigger alerts to network operations.
"At CloudShare, we think of Splunk as our eyes and ears," Gotfrid says. "Splunk software enables us to understand and oversee every aspect of our operations. The key asset we achieve from Splunk software is the ability to correlate business data with performance metrics. Compiling data about our customers and understanding which resources are being utilized allows us to understand and plan our capacity based on clear trends we identify."
Thor Olavsrud covers IT Security, Big Data, Open Source, Microsoft Tools and Servers for CIO.com. Follow Thor on Twitter @ThorOlavsrud. Follow everything from CIO.com on Twitter @CIOonline and on Facebook. Email Thor at firstname.lastname@example.org
Read more about applications in CIO's Applications Drilldown.