October 19, 2012, 3:14 PM — Microsoft's upcoming Windows 8 will mark "the end" of the computer industry's dominant OS due to increasing competition and choice sparked by alternatives, Salesforce.com CEO Marc Benioff predicted Friday.
Windows 8 is a catalyst or "gambit" for CIOs, forcing them to say "am I going to Windows 8, or am I going to something else," Benioff said during a question-and-answer session at Salesforce.com's Cloudforce event in New York, which was webcast.
Years ago, "a common phrase was, 'the Windows 7 upgrade cycle,'" Benioff added. "You're not going to hear about the Windows 8 upgrade cycle. I'm not saying that as a big, aggressive statement against Microsoft, that's just the reality of today's environment."
Windows has become "irrelevant," being displaced by next-generation LTE wireless networks that will "disintermediate" the need for WANs and LANs, along with "all of these great services that are available right off the cloud."
"Now, we're not completely there," Benioff added. "Everything is not heterogenous client, everything is not LTE, everything is not cloud ... But we're going to this great new place in our industry."
A Microsoft representative declined to comment on Benioff's remarks.
In an effort to validate his claims, Benioff referred to a conversation he had with a global CIO recently, whom he did not name.
"Her goal is to get rid of all of the PCs," Benioff said. "She doesn't see a demand curve from users for PCs." Instead, the CIO is hoping to move to a BYOD (bring-your-own-device) approach, Benioff said. Next-generation mobile devices have "forced CIOs to make changes already," he added.
Of course, Benioff is hardly the only person predicting that Windows 8 may be in trouble. His claim also serves Salesforce.com well, since its software is cloud-delivered to multiple platforms and devices, not installed in a customer's data center and run solely on PCs.
Also Friday, Benioff touched upon Salesforce.com's ongoing attempt to become "the customer company," in the sense of a vendor that can provide tools and services for connecting companies with their customers. That's meant a primary focus on sales, marketing and collaboration software, but Salesforce.com recently took a small step into human resources applications with the introduction of Work.com for employee performance management.
It's also formed partnerships with cloud ERP (enterprise-resource-planning) vendors such as Workday. But on Friday, Benioff maintained that Salesforce.com isn't keen on going further into back-office processes for now. "We integrate with the back-office providers like SAP and Oracle but we want to be that dominant front-office provider, and that's the piece we're focused on," he said.