The more technically inclined medical directors on staff have begun playing around with Tableau. The software "makes it intuitive and easy to create pivots and graphs of even complex business data," says Spar. "In this line of work, once you get an answer, it prompts more questions. The ability to zoom in on what you find is what makes these tools so much more powerful than outsourcing your questions to the analysts."
Stephanie Overby is regular contributor to CIO.com's IT Outsourcing section.
Read more about business intelligence (bi) in CIO's Business Intelligence (BI) Drilldown.