Epicor told Major Brands that a hardware upgrade would help the performance, so the company spent about $100,000 on new machines, according to the complaint.
The Epicor software continued to suffer from severe latency problems and Epicor eventually told Major Brands that it would need to make "numerous changes and upgrades," with the project's go-live date pushed out significantly, according to the suit.
Major Brands and Epicor settled the suit in April, according to a court filing; terms were not disclosed.
'Antiquated' software leaves city out of millions in uncollected parking fines
Some parking violators in Long Beach, California, haven't had to cough up their fines due to an 'antiquated' software system used by the city's government, according to a report released in March by Long Beach Auditor Laura Doud.
Some $17.6 million in fines have gone uncollected due to the AutoProcess system's age, Doud's report said. "Staff time is consumed with manual processes, research and reconciliations surrounding parking citations billing and collecting because the existing system is antiquated," Doud's report said. "This results in limited collection efforts."
In addition, a lack of ongoing maintenance on the system has worsened the situation, according to Doud.
Since 2000, its database "was not cleansed to eliminate old, incorrect or uncollectible citations," slowing it down "considerably" and making outputs less reliable, the audit stated.
Epicor project failure suggests customers take risks when they go it alone
Epicor found itself hit with another ERP project lawsuit in April, this time by contract manufacturer Group Manufacturing Services.
The vendor allegedly told Group Manufacturing that its software would be a great fit, with Group's own employees able to manage any minor tweaks that might be needed, according to the lawsuit.
Instead, the project "consumed countless hours of [Group Manufacturing's] staff time, was sporadic, and problems endlessly erupted throughout," it stated.
Group Manufacturing ultimately told Epicor that it wished to end their agreement, according to the suit.
In a letter filed with the court, Epicor's general counsel John Ireland said Group Manufacturing's claims were "baseless." Ireland also wrote that Group Manufacturing "essentially fired the project manager and adopted a go it alone mentality which in no way relied upon or utilized Epicor's expertise."
Group Manufacturing's staff wasn't prepared to handle the job on their own, Ireland added.