Any lobbying effort to convince SAP to reverse or alter its decision is probably futile, in Oczko's view. "I don't think that SAP will go back to the 18 percent," he said. "We are absolutely not happy about it, we think it's a pity, but we don't think SAP will change their minds."
Other SAP user group officials also expressed dissatisfaction with SAP's move.
"ASUG's position has always been that customers need to have choice, but we don't support any cost increases for our members," said Americas' SAP Users' Group CEO Bridgette Chambers in response to a Twitter message. Chambers didn't immediately respond to a request for additional comment.
SAP's decision on Standard Support may be part of a larger strategy on the vendor's part.
Maintenance revenues offer extremely high profit margins. But SAP's move to raise Standard Support rates will have only "a trivial impact" financially, financial services firm Morgan Stanley said in a research note released this week. "Rather we believe the aim is to narrow the price gap between Standard and Enterprise Support for the installed base so customers remain on Enterprise."
Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com