BYOD nightmare: iOS devices hobble Exchange servers when they synch

By , Network World |  Consumerization of IT, BYOD, ipad

Microsoft and Apple recommend that businesses deny certain iPhones, iPads and iPods access to Calendar items until the companies can clear up a problem that slows Exchange servers to a crawl when the devices try to synch.

[BYOD to change the face of IT in 2013 and Bring your own ... and roll with it, baby!]

The problem reveals itself to end users as an error message when they try to update items with Exchange Server 2010 that says "Cannot Get Mail" and "The connection to the server failed," according to a Microsoft support notification. The only option presented to users is to choose "OK," Microsoft says.

[SIMILAR PROBLEM EARLIER: Exchange Outlook Calendaring Problems

[EXCHANGE 2013: What's new? (An early adopter's perspective)

More problematic for IT is that server CPU use jumps, affecting performance for all users. Microsoft describes the problem like this: "When a user syncs a mailbox by using an iOS 6.1-based device, Microsoft Exchange Server 2010 Client Access server (CAS) and Mailbox (MBX) server resources are consumed, log growth becomes excessive, memory and CPU use may increase significantly, and server performance is affected."

IOS 6.1 comes on iPhone 3GS, 4 and 5; fourth and fifth generation iPod Touch; iPad 2, third generation and fourth generation iPads; and iPad Mini. This makes for a major inconvenience for workers who use these devices at work primarily as a way to access emails and calendaring information.

Microsoft recommends that users facing this problem open trouble tickets with Apple to report the problem and diagnose what's causing the problem. "Apple and Microsoft are investigating this issue. We will post more information in this article when the information becomes available," Microsoft says.


Originally published on Network World |  Click here to read the original story.
Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

Consumerization of ITWhite Papers & Webcasts

See more White Papers | Webcasts

Answers - Powered by ITworld

ITworld Answers helps you solve problems and share expertise. Ask a question or take a crack at answering the new questions below.

Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

Ask a Question
randomness