As QuickBooks Online grows more popular, the user base may end up including more and more customers who once used the desktop version. Intuit's sunset policy, which essentially forces customers to repurchase the software every few years unless they don't want support or the use of add-on extensions, is a long-standing gripe among QuickBooks users.
"All desktop companies have a sunset policy," Wernikoff said. However, he acknowledged Intuit has a "good chunk of desktop customers who get frustrated by that requirement."
Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com