The ugly legal battle that ensued ended in a settlement, but reportedly only netted the county $3.9 million while it spent $5 million on legal fees. The county is starting from scratch on the ERP (enterprise resource planning) project, which has cost it at least $30 million.
Large-scale ERP projects are complicated affairs, with both customers and vendors required to play important roles in mapping over data and processes from legacy systems to the new software, making any project ripe for finger-pointing when matters go awry.
Public sector implementations can present an additional layer of risk and complexity, particularly for payroll, given that employees may be represented by multiple unions with differing contracts and work rules.
Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com