Salesforce.com rolling out big CRM upgrade following Salesforce1 launch

Other key features include a big increase in file storage per user license

By , IDG News Service |  Software

Customers should consider migrating from customizable forecasting to the collaborative forecasting feature, Salesforce.com said. The products share many similarities, but also have key differences. For example, collaborative forecasting includes live chat, but omits the ability to use territory management, which allows users to structure Salesforce.com data and account access in a way that reflects the makeup of their sales territories.

The Spring '14 release notes run more than 300 pages and include a myriad of other details on improvements to the Force.com development tools, analytics, Data.com and other areas. Salesforce.com administrators and developers may be served well to look closely for bits of information that will affect their operations, either now or in the future.

For one thing, there are a number of differences between Salesforce1 mobile app and the full Salesforce.com site, Martens noted. "[It] seems like there's a fair amount here for users to digest," she said. "I'm curious if this situation persists or it's mostly to do with the initial release of Salesforce1."

Overall, Salesforce.com's strategy now "is to foster an attitude of developing apps first for the small screen and then extrapolating out to the larger devices," analyst Denis Pombriant of Beagle Research said in a blog post on Thursday. "This idea, while not new, supports the notion of mobility and the move from business conducted at the desktop to doing business anywhere, anytime. Salesforce has the luxury of pursuing this approach because it took care of things like social orientation and marketing earlier so that it is now free to go after this next phase of computing."

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com

Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

SoftwareWhite Papers & Webcasts

See more White Papers | Webcasts

Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

Ask a Question
randomness