Seven Tips to Help Insurers Guarantee Effective Enterprise-wide Data Searches

As an insurer, you probably recognize the value of digital storage and workflow automation for business. Not only does it accelerate processing speeds and improve service; it makes the burden of regulatory compliance significantly easier. In order to meet regulatory standards, efficient data collection across the enterprise is critical. You need to be able to use that data when and where it is needed.

From HIPAA and Sarbanes Oxley to market conduct examinations, regulatory issues such as Solvency II, and more, mounting regulations continue to dictate the way we store information and conduct everyday business. Establishing clear policies that respond promptly to regulatory changes and implementing them effectively helps you to protect your leaders and your company. Still, you need immediate, thorough, and accurate audit trails to demonstrate your commitment to the policies you create.

The time-consuming measures you have to put in place to respond to increasing regulations can be frustrating, but they aren’t avoidable. The regulations are not going to disappear; in the wake of numerous recent financial scandals and the ensuing economic crisis, they are expected to proliferate. The sooner you get a handle on your information, the better equipped you will be to survive public and private scrutiny from government, compliance officers, and auditors.

Here are a few tips to help you stay afloat in the turbulent sea of changing regulations:

Create a central repository for all of your information. Although digital capture and storage improves data quality and makes data access easier, faster, and more secure, ‘going digital’ alone is not enough. Electronic files should be stored in a single, central electronic document management (EDM) repository, or that repository should point to the location of files that are stored in multiple systems. This enables centralized queries and searches, rather than probing through multiple digital data silos when you need information quickly. It gives you and your auditors instant, detailed insight into your business transaction details.

Configure your document management system to restrict access to information in accordance with regulations and your internal policies. Make sure your system has the flexibility to let you define and limit access by business unit, department, a person’s role or position, and individual. Make sure it can also prohibit access to specific pages within routine documents that contain sensitive information.

Take into consideration the enterprise-wide needs for the data within your documents that you weren’t originally planning to catalog as you create a file indexing plan. The data may be vital to another department’s or individual’s process. Understand how people with diverse job functions search for information so you can make it quick and easy for them to find it when it’s needed.

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