September 24, 2009, 8:46 PM — Avaya IP Office Release 5 is a software that simplifies UC and customer service for SMEs, while delivering capabilities that improve scalability, resiliency and productivity of organizations, claimed the vendor.
According to the company, Avaya IP Office is offered in six role-based solutions and is tailored to roles such as tele-worker, mobile worker and customer service agent, each designed to meet worker needs.
"SMBs require solutions that are easy to understand and use," said Deepinder Sahni, SVP, AMI Partners. "New role-based solutions improve how business partners meet customer needs, while enhanced capabilities like conferencing are compelling," he added.
Avaya IP Office Release 5, a business site can use servers at alternate sites to keep an IP communications network operating in the event of an outage, said the company.
IP Office delivers productivity-enhancing applications for UC and customer service are accessible via Web browser using a 'thin client' model, said the vendor. New Web-based applications include one-X Portal for Avaya IP Office, designed for PCs providing workers a way to manage phone communications using real-time call control and call logs, according to the company.
"By strengthening the range of communications capabilities available to SMBs, Avaya is giving companies the tools necessary to compete in a challenging business environment," said Anthony Bartolo, VP and GM- SME Communications, Avaya.
With Avaya IP Office Release 5 software available now, the Avaya IP Office 500 server becomes the company's single server offering for the SME market. The Release 5 software can also be used on existing IP 406v2 and IP412 IP Office servers.