Industry watchers note that the leading management software makers developed software-as-a-service (SaaS) offerings, in part in response to customer demand but also to better compete with newcomers such as Service-now.com.
"The big news among IT management vendors was that they all announced SaaS offerings in some of their solutions," Forrester's Hubbert says. "This reflects the buying behavior we have seen with many of our customers where they want predictability in what they are spending on IT management solutions."
EMC buys Configuresoft
The company expanded on its OEM partnership with Configuresoft and acquired the software maker outright, which helped EMC broaden its management capabilities across the "entire IT information infrastructure," EMC executives said at the time. Configuresoft's Enterprise Configuration Manager (ECM) technology was already sold as EMC Server Configuration Manager, and Configuresoft's Configuration Intelligent Analytics (CIA) is sold as EMC Configuration Analytics Manager. EMC says the purchase will help customers automate management across virtualized environments. EMC also was able to unveil its Ionix brand, which incorporated the Configuresoft and other technology buys (Smarts, nLayers, Voyence and Infra).
"EMC buying Configuresoft basically enabled EMC to transform a relatively chaotic product line into a streamlined and strategic Ionix, which is a product set that definitely signals to BMC, CA, HP and IBM that EMC is serious about management," EMA's Mann says.
Compuware acquires Gomez
Another acquisition in the management market proved vendors recognize that customers want to deal with fewer vendors when trying to get control of their environments. As for application performance management, Compuware coupled with Gomez could help IT managers get a complete picture of internal and external environments.
"The internal monitors such as what Compuware offers don't do a good job of providing insight into the end-user experience and the external monitors can't see performance inside. The coupling provides a complementary viewpoint, a more complete end-to-end application performance management product," says Jim Frey, research director at EMA.