Likewise, David Judd, a systems analyst for the county of Maui and 32-year IT veteran, is a big fan of Kace. Its vKBOX 1000 provides "many integrated functions for PC and server management, including the help desk module. It helps us to track incidents, projects and purchasing in a Web GUI; PC and server patching and inventory; and scripting and software installation in a non-Windows (Groupwise and eDirectory) environment," Judd says. "It's a versatile yet easy to use help desk module for tracking problems."
On the IT automation front, we heard from a lot of fans of UC4's platform.
"It's simple, reliable and robust," says Jesus Adrian Garcia, a system administrator and Oracle application DBA at Panasonic AVC Networks. "And the most important part, [UC4 has] the greatest support team that makes me feel confident that if there is any problem, I will have the right people supporting me to solve anything quickly and efficiently. This product has been helping our company to automate almost all processes."
Brian Hudgins, CIO at DCAC, likes UC4's platform for its stability and flexibility in handling the utility industry's compliance requirements.
Ron Ekins, transformation and product management team manager at Thales Consulting, says UC4's automation engine is a "true enterprise product that is quick and easy to deploy; provides enterprise scheduling."
WAN optimization appliances, too, were a frequent favorite among readers.
Dwayne Lessner, manager of data center operations at Prairie North Health Region, is a fan of Expand Networks' Accelerator appliance, which he says helps deliver a rich desktop experience to remote users, even over low bandwidth.
"Without the device we wouldn't have been able to deliver the number of desktops out of the remote locations. It was a cheap investment considering all of the pieces needed to finish the project," Lessner says.
Oleg Voloshin, CTO at Zacks Investment Research, says F5 Networks' Big-IP appliances "helped us to monetize our traffic, to open up venues to deliver new highly scalable products to customers, and to shape traffic to those products."
Lastly, Gary Welch, a manager at PricewaterhouseCoopers, says with the SLM management platform from Lantronix, "I now have a central location for administrating several SLC switches. It has saved a lot of wasted hours of troubleshooting, admin work and tightened security."
If we missed your favorite IT product, please tell us about in the comments section below.
Read more about infrastructure management in Network World's Infrastructure Management section.