March 08, 2010, 2:29 PM — More and more businesses are looking to hosted e-mail services to reduce costs and ease management, and the choice often comes down to Google's Gmail (the key component of Google Apps) or a hosted version of Microsoft Exchange.
In this Network World Tech Debate we line up two experts to argue opposing views: Jonathan McCormick, chief operating officer, Intermedia, who says hosted Exchange wins, and Daniel Riley, vice president of services, Isos Technology, who says enterprises will make the exchange for Google Apps.
Hosted Exchange wins
By Jonathan McCormick, Chief Operating Officer, Intermedia
More businesses are looking to hosted communications services to reduce costs and ease management, and the choice often comes down to Google's Gmail (the key component of Google Apps) or Microsoft Exchange 2010.
For many, the decision will hinge on the features and functions. Heavy BlackBerry and Microsoft Outlook users, for instance, may default to the safety of hosted Exchange providers and their proven ability to effectively support both tools. And while Exchange is perfect for these and other customers, it's important to look beyond features and functions, to consider the total experience the providers wrap around their hosted services.
Hosted Exchange services are available from a mature ecosystem of partners delivering the service direct from their own data centers and, alternatively, directly from Microsoft. To be sure, there are substantial differences between the companies, but generally they have loads of experience.
Here are the major evaluation criteria to keep in mind when comparing hosted Exchange with Google Apps and why Exchange – particularly with hosted Exchange 2010 available – comes out on top: