All Google Apps Premier Edition customers have a support phone number for critical issues and escalation needs. In addition, there is a large online community and support site with reams of information regarding general questions about the service. Not to mention, the growing number of Google Apps MSPs that offer direct channels for phone and e-mail support.
One of primary knocks against Gmail for the enterprise is the lack of support for mobile devices, specifically BlackBerry. In reality, this claim is eroding fast if, in fact, it hasn't been completely washed away already.
Google's Gmail, calendar and contacts are available via a two-way sync with native applications or through installable applications on the majority of smartphones today. This includes the seamless integration with Google's own Android-based devices that are gaining momentum in the mobile market.
For RIM devices and the associated Blackberry Enterprise Server (BES), Google provides a connector for BES that allows BlackBerry users to utilize native applications for access to Google's Gmail, calendar and contact data. Google's Connector for BES also enables enterprise administrators to wipe remote devices the same way Exchange Server does.
While it's obvious Exchange Server and Outlook have tremendous market share in today's enterprises, there's no denying that Gmail and Google Apps provides a cost effective alternative, which more than 1 million businesses are benefiting from.
As Microsoft continues to do the heavy lifting required to push Exchange Server into the hosted landscape, Google continues to effortlessly roll out exciting innovations to Gmail and Apps. Considering the value, features, rate of innovation, ease of use and community support, no one will be surprised to see millions more make the exchange for Gmail and Google Apps.
Isos Technology, an IT solutions company, is an authorized reseller of the Google Apps suite of communication and collaboration tools.
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