December 18, 2013, 5:46 PM — As people have moved to Windows 8.1 in the past two months, the drumbeat of reports that the OS update has affected the SkyDrive cloud storage service has grown louder.
Frustrated users have started more than 120 unique discussion threads on the SkyDrive section of Microsoft's Community site. There are other threads dealing with this topic in other sections of the site, and in third-party discussion forums.
Most of the threads on the company's Community site are active, and few have received a satisfying answer from Microsoft forum moderators.
The problems for the affected users began after installing Windows 8.1, the update to Windows 8 that started shipping in mid-October. The complaints include nagging and persistent error messages, slow performance, difficulty uploading files, lost and corrupted folders and documents, and sync troubles, including duplicate files and processes caught in a loop.
Asked for comment, a Microsoft spokesman said via email that the company is "aware of a small number of people discussing these issues on forums" and that it tries to work with them individually, often by phone, to solve their issues.
"Most people using Windows 8.1 and SkyDrive, however, are having a good experience," the spokesman wrote.
The affected users don't share the same view. "SkyDrive in 8.1 is obviously a complete mess. I think most people are having issues with it in some way or another," wrote someone identified in the forums as Amrgardner.