http://www.itworld.com/taxonomy/term/1132/all xx http://www.itworld.com/offbeat/72620/japanese-train-station-attendants-subjected-computerized-smile-inspections Is your smile is adequately friendly for customer service purposes? This computer can tell. http://www.itworld.com/offbeat/72620/japanese-train-station-attendants-subjected-computerized-smile-inspections#comments Offbeat Opinion customer service Wed, 29 Jul 2009 09:00:28 -0400 abennett 72620 at http://www.itworld.com http://www.itworld.com/career/65383/improve-customer-service-skills Mark O'Gara, vice president of infrastructure management at Highmark Inc. discusses dealing with difficult users. http://www.itworld.com/career/65383/improve-customer-service-skills#comments Career IT management/strategy Tip ask an IT leader customer service users Mon, 30 Mar 2009 14:34:51 -0400 ITworld staff 65383 at http://www.itworld.com http://www.itworld.com/career/65373/layoff-effect-are-you-doing-more-less-survey-says-no Are you being asked to do more in the wake of layoffs of co-workers? If so, are you actually doing more? http://www.itworld.com/career/65373/layoff-effect-are-you-doing-more-less-survey-says-no#comments Career IT management/strategy Research customer service layoffs Mon, 30 Mar 2009 14:13:12 -0400 ITworld staff 65373 at http://www.itworld.com http://www.itworld.com/channel/63478/12-ways-maximize-your-customers Maximizing every customer means getting the most out of them every time. It means suggesting more ideas or products before they check out. It means collecting as much data about your customers as possible. And it means getting your salespeople focused on saying and doing the right things every time. While this article is geared for retailers, there is some tried and true advice for VARs, and others selling in the channel. http://www.itworld.com/channel/63478/12-ways-maximize-your-customers#comments Business Channel Tip customer service var Mon, 02 Mar 2009 09:48:58 -0500 ddehart 63478 at http://www.itworld.com http://www.itworld.com/crm/63255/extending-existing-infrastructure-hosted-contact-center-solutions Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, however, more organizations are adding a third goal to the list: extending the use and the useful life of their existing infrastructure. http://www.itworld.com/crm/63255/extending-existing-infrastructure-hosted-contact-center-solutions#comments Business CRM Opinion contact center customer service echopass voip Wed, 25 Feb 2009 14:12:32 -0500 bruce dresser 63255 at http://www.itworld.com http://www.itworld.com/saas/60858/salesforce-launches-service-cloud Salesforce has repurposed the customer-service software acquired through its August 2008 purchase of InstraNet into a new offering called the Service Cloud, the company announced Thursday. http://www.itworld.com/saas/60858/salesforce-launches-service-cloud#comments SaaS News call center customer service salesforce Thu, 15 Jan 2009 10:24:30 -0500 ITworld staff 60858 at http://www.itworld.com http://www.itworld.com/crm/58813/five-steps-customer-service-strategic-weapon Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon that fosters growth and competitive advantage. http://www.itworld.com/crm/58813/five-steps-customer-service-strategic-weapon#comments CRM Opinion call center contact center CRM customer service Thu, 04 Dec 2008 17:25:11 -0500 Vincent Deschamps 58813 at http://www.itworld.com http://www.itworld.com/business/57922/geeks-your-service-secret-best-buys-success Great in-store customer service is important, but excellent customer service after you leave, well that stands apart from the crowd. Best Buy has differentiated itself with just that strategy. http://www.itworld.com/business/57922/geeks-your-service-secret-best-buys-success#comments Business Interview Best Buy customer service retail Mon, 17 Nov 2008 11:55:47 -0500 ITworld staff 57922 at http://www.itworld.com http://www.itworld.com/crm/57643/obama-technology-and-customer-service In advance of Obama’s election victory, it was clear that the US (and global) economies would be in trouble for a while. Whoever would become President-elect, one lingering consequence would be the need for companies in most all sectors of the economy to reduce capital expenditures. http://www.itworld.com/crm/57643/obama-technology-and-customer-service#comments CRM Opinion customer service echopass obama technology Tue, 11 Nov 2008 12:10:59 -0500 bruce dresser 57643 at http://www.itworld.com http://www.itworld.com/opinion/53970/your-technology-tent-pole One of my favorite questions for analysts and consultants is what small businesses should learn from big businesses. Let me quote Michael Dortch, long time IT analyst now with the Aberdeen Group, from an interview I did with him last spring: "If you are not entirely dependent on IT to do business and succeed competitively now, you will be by the time I'm finished speaking." http://www.itworld.com/opinion/53970/your-technology-tent-pole#comments Small business Opinion customer service Thu, 31 Jul 2008 16:14:40 -0400 ITworld staff 53970 at http://www.itworld.com