http://www.itworld.com/customer-service xx http://www.itworld.com/offbeat/72620/japanese-train-station-attendants-subjected-computerized-smile-inspections Is your smile is adequately friendly for customer service purposes? This computer can tell. http://www.itworld.com/offbeat/72620/japanese-train-station-attendants-subjected-computerized-smile-inspections#comments Offbeat Opinion customer service Wed, 29 Jul 2009 09:00:28 -0400 abennett 72620 at http://www.itworld.com http://www.itworld.com/career/65383/improve-customer-service-skills Mark O'Gara, vice president of infrastructure management at Highmark Inc. discusses dealing with difficult users. http://www.itworld.com/career/65383/improve-customer-service-skills#comments Career IT management/strategy Tip ask an IT leader customer service users Mon, 30 Mar 2009 14:34:51 -0400 ITworld staff 65383 at http://www.itworld.com http://www.itworld.com/career/65373/layoff-effect-are-you-doing-more-less-survey-says-no Are you being asked to do more in the wake of layoffs of co-workers? If so, are you actually doing more? http://www.itworld.com/career/65373/layoff-effect-are-you-doing-more-less-survey-says-no#comments Career IT management/strategy Research customer service layoffs Mon, 30 Mar 2009 14:13:12 -0400 ITworld staff 65373 at http://www.itworld.com http://www.itworld.com/channel/63478/12-ways-maximize-your-customers Maximizing every customer means getting the most out of them every time. It means suggesting more ideas or products before they check out. It means collecting as much data about your customers as possible. And it means getting your salespeople focused on saying and doing the right things every time. While this article is geared for retailers, there is some tried and true advice for VARs, and others selling in the channel. http://www.itworld.com/channel/63478/12-ways-maximize-your-customers#comments Business Channel Tip customer service var Mon, 02 Mar 2009 09:48:58 -0500 ddehart 63478 at http://www.itworld.com http://www.itworld.com/crm/63255/extending-existing-infrastructure-hosted-contact-center-solutions Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, however, more organizations are adding a third goal to the list: extending the use and the useful life of their existing infrastructure. http://www.itworld.com/crm/63255/extending-existing-infrastructure-hosted-contact-center-solutions#comments Business CRM Opinion contact center customer service echopass voip Wed, 25 Feb 2009 14:12:32 -0500 bruce dresser 63255 at http://www.itworld.com