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Enterprise software news, solutions, and analysis for IT professionals
  • Dynamics CRM Online coming to Europe next year

    Posted October 27, 2009 - 7:10 am

    Microsoft plans to expand the number of countries where it offers the hosted version of its Dynamics CRM product, which has proved popular in the U.S. and Canada, where it is already offered.
  • Salesforce.com, Adobe partner on Flash toolkit

    Posted October 26, 2009 - 12:40 am

    Salesforce.com and Adobe Systems on Monday announced Flash Builder for Force.com, an IDE (integrated development environment) for building rich Internet applications deployable through browsers and on desktops.
  • Salesforce.com's Service Cloud sparks legal storm

    Posted October 22, 2009 - 2:10 pm

    A Georgia company has filed suit in federal court against Salesforce.com, saying the on-demand CRM (customer relationship management) vendor's use of the phrase "Service Cloud" violates its trademark.
  • Behind Enemy Lines: Salesforce.com, Rimini Street

    Posted October 17, 2009 - 10:04 pm

    Both tech vendors are aiming to change the rules of game for enterprise software. And while they're going about it with two different business models, the companies share some things in common.
  • Hosted call center app turns to Salesforce Service Cloud

    Posted October 16, 2009 - 10:17 pm

    You can thank Moore's Law and competition for the long-standing pattern of many expensive IT technologies coming down in price over time to the point where SMBs can afford them. Software-as-a-service and cloud computing have accelerated this trend, to the point where even sophisticated hosted call-center systems are now available for a fraction of the price that installed systems cost.
  • Ellison: Fusion Applications in 2010

    Posted October 14, 2009 - 9:10 pm

    Oracle plans to launch its long-awaited Fusion Applications in 2010, and they will be deployable both on-premises and as SaaS (software as a service), CEO Larry Ellison said Wednesday during a keynote address at the OpenWorld conference in San Francisco.
  • Benioff plays nice to Oracle at OpenWorld

    Posted October 13, 2009 - 8:41 pm

    Attendees packed into a presentation by Salesforce.com Chairman and CEO Marc Benioff at Oracle's OpenWorld conference Tuesday, but those hoping the executive would deliver some of his trademark trash talk toward Oracle left the room disappointed.
  • Samsung to offer mobile access to Oracle, other software

    Posted October 8, 2009 - 1:34 pm

    Samsung has developed a mobile CRM (customer relationship management) service, based on Oracle products, that it partially hosts from a data center in New Jersey.
  • Rimini Street ups third-party maintenance ante

    Posted October 7, 2009 - 3:40 pm

    Rimini Street fired the latest salvo in the ongoing war over software maintenance this week, announcing that it has expanded the number of SAP applications it supports.
  • Salesforce.com, Cisco partner on SMB call-center tech

    Posted October 5, 2009 - 11:44 am

    Salesforce.com and Cisco Systems on Monday announced an offering for small and medium-size companies that integrates Salesforce.com's on-demand, customer-service software with Cisco's unified communications technology.
  • SAP, Salesforce.com make apps with Google Wave

    Posted September 30, 2009 - 5:10 pm

    Google's Wave communication and collaboration platform is getting early interest from enterprise application vendors like Salesforce.com and SAP.
  • Marketing Automation: Unique Kid on the CRM Block

    Posted September 28, 2009 - 5:03 pm

    You'd think that "marketing automation," like "sales automation," would be part of a CRM system. In theory, sure. But in practice, you need to know how these systems fit together and how they don't.
  • SAP offers 'free' CRM for ERP buyers

    Posted September 25, 2009 - 5:10 pm

    SAP said this week that midsize companies that purchase the Business All-in-One suite or SAP ERP will also receive its CRM (customer relationship management) application.
  • Microsoft buys software to bolster its core ERP product

    Posted September 22, 2009 - 11:10 am

  • Too Many Cooks Spoil the CRM System

    Posted September 21, 2009 - 9:49 pm

    Unlike most enterprise applications, CRM systems have users who want to be administrators. Danger lies ahead! Here's advice on how and why to just say no to admin rights.
  • The Problem with Mature ERP Systems

    Posted September 18, 2009 - 11:01 pm

    ERP systems tend to outlast the IT professionals who implement them, causing headaches for the CIOs who are subsequently brought it to integrate and upgrade them -- and manage the business side's changing expectations.
  • Why ERP Is Still So Hard

    Posted September 9, 2009 - 3:53 pm

    Steve Berg, VP of IT at Taser International, knows pain and suffering as it relates to ERP -- from vendor selection and licensing negotiations, to implementation and change management, followed by upgrades and integration. And as he and many other IT leaders have come to know, ERP-induced pain can last much, much longer than being Tasered.
  • Salesforce.com renews push into customer service

    Posted September 9, 2009 - 12:10 am

    Salesforce.com on Wednesday will make a series of announcements regarding its Service Cloud customer-service applications, which are a major part of the on-demand CRM (customer relationship management) vendor's long-term growth plans.
  • Salesforce.com sets sights on the smallest businesses

    Posted September 2, 2009 - 12:11 am

    On-demand CRM (customer relationship management) vendor Salesforce.com on Tuesday will announce Contact Manager Edition, an application aimed at companies with just one or two employees.
  • Salesforce.com rolls out VAR program for Force.com

    Posted August 26, 2009 - 12:09 am

    Salesforce.com on Wednesday announced a VAR (value added reseller) program for its Force.com development platform, in a bid to spur wider adoption of the on-demand CRM (customer relationship management) vendor's homegrown technology.
  • Appirio aims new SaaS app at large services businesses

    Posted August 25, 2009 - 10:43 am

    Appirio, a company known for helping companies adopt cloud-based software, is launching a SaaS (software as a service) application for large services providers.
  • No to SQL? Anti-database movement gains steam

    Posted July 2, 2009 - 10:00 am

    The meet-up in San Francisco last month had a whiff of revolution about it, like a latter-day techie version of the American Patriots planning the Boston Tea Party.
  • Microsoft extends Dynamics service pack support

    Posted June 25, 2009 - 4:46 pm

    Microsoft Dynamics ERP and CRM users now have more flexibility in deploying the vendor's service pack updates, which are periodically released to address bug fixes and make feature improvements.
  • Bending the back office: Open source CRM and ERP

    Posted June 25, 2009 - 3:41 pm

    Open source "alternatives" from SugarCRM, Openbravo, and Compiere have tapped the power of open source development to make customization easy, but the line between community and commercial is quickly crossed.
  • SAP CTO on Innovation And Cloud Computing

    Posted June 22, 2009 - 11:47 am

    As the CTO of SAP, Vishal Sikka's job is to figure out what SAP's future applications will look, feel and act like for its customers. He does that by experimenting with untested, emerging technologies; innovating with his team and co-innovating with customers and partners; and developing new ways to think about enterprise architecture and governance mechanisms.
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