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Enterprise software news, solutions, and analysis for IT professionals
  • NetBooks pushes revamped small-business app suite

    Posted June 16, 2009 - 9:18 pm

    Startup NetBooks is making a second run at the nation's millions of small-business users with a new company name and revamped on-demand suite.
  • Infor rolls out interest-free financing for ERP

    Posted June 16, 2009 - 3:57 pm

    Infor on Tuesday announced a new financing program that will allow users to make interest-free monthly payments on new purchases.
  • 5 Facts About ERP That You May Not Know

    Posted June 15, 2009 - 2:00 pm

    ERP may be linked with complexity, high cost and 18-month rollouts, but enterprises today have many alternatives to behemoths SAP and Oracle. On-demand and software-as-a-service (SaaS) vendors offer robust ERP product sets, and open-source apps can be bought via Amazon.com's EC2 platform.
  • What Customers Want from ERP Vendors on Software Pricing

    Posted June 15, 2009 - 9:52 am

    "Cost reduction" is, according to a Forrester Research survey of nearly 2,300 IT executives, the single most important goal for 2009. But beyond that, what are technology decision-makers looking to get from their ERP, CRM, BI and supply chain application vendors?
  • Salesforce.com offering no-charge access to Force.com

    Posted June 15, 2009 - 9:40 am

    Salesforce.com is hoping to drive more interest from corporate developers and ISVs in its Force.com development platform by offering limited, no-cost access, the on-demand CRM (customer relationship management) vendor announced Monday.
  • Infor to buy SoftBrands for $80 million

    Posted June 12, 2009 - 2:22 pm

    ERP vendor Infor and its investor, Golden Gate Capital, have formed a holding company to buy SoftBrands in a $80 million deal that will further expand Infor's sprawling, acquisition-driven portfolio.
  • SAP in SaaS U-turn

    Posted June 11, 2009 - 12:07 pm

    In a major U-turn, SAP is expanding its "Large Enterprise on Demand" offering, to allow end user organizations to integrate SAP's online offerings with their core, on-premises or hosted ERP platforms.
  • NetSuite financial planning module integrates partner app

    Posted June 10, 2009 - 1:30 pm

    On-demand ERP (enterprise resource planning) vendor NetSuite on Wednesday announced a new financial planning module that customers can use to perform budgeting, forecasting, reporting and "what-if" analyses.
  • Consultant: Oracle holding firm on license discounts

    Posted June 9, 2009 - 4:42 pm

    Despite the global recession, Oracle didn't offer steeper discounts than usual during the final rush of contract talks leading up to the end of its fiscal year on May 31, according to a consultant who advises companies on Oracle negotiations.
  • Salesforce Rollout: What Customer Support Must Know

    Posted June 8, 2009 - 10:30 am

    Customer support VPs may have to manage a range of customer-facing functions such as order-taking, shipment expediting, installation and field service appointments, as well as technical or warranty support. Each of these functions should have direct access to the Salesforce.com system, but the specific information needed (and transactions performed) are quite different across these CS roles. Here are some customer support executive guidelines for the first few months of system usage.
  • Oracle set to release long-awaited Fusion Middleware 11g

    Posted June 3, 2009 - 3:33 pm

    Oracle is planning to finally release its long-simmering Fusion Middleware 11g portfolio during a July 1 launch event in Washington, D.C.
  • Forrester: Economy has led to software pricing changes

    Posted June 2, 2009 - 5:19 pm

    A new report finds that vendors have made a variety of software pricing and licensing moves to court reluctant customers.
  • Salesforce.com Punch-List for Marketing VPs After Rollout

    Posted June 1, 2009 - 9:42 am

    Your company's CRM system is turned on. Leads are flowing out to the sales team. Now what? Where do marketers need to spend time in the system? What decisions will the marketing team have to make? How should you measure success?
  • 5 'Zero Cost' CRM Strategies

    Posted May 31, 2009 - 8:43 pm

    Conventional wisdom would hold that customer relationship management (CRM) software is one area of the business not to be ignored during tough financial times. But who's got millions to spend on new CRM apps and functionalities? Here are five CRM strategies that companies can undertake now while not breaking the bank.
  • 'Rigged' product demo in SAP suit goes missing

    Posted May 28, 2009 - 5:16 pm

    Waste Management wants a copy of the demo it says SAP used to trick it into buying an ERP system.
  • Salesforce.com: Punch List for Sales VPs After Rollout

    Posted May 26, 2009 - 10:11 am

    You were one of the business-side executives who championed a new CRM system for the company. Now you've won the battle. Your company's new CRM system is turned on. What should your initial priorities be as a sales team? Here are some guidelines for sales VPs for the first few months of Salesforce.com usage.
  • SAP CTO: Our customers are creating 'cloud economies'

    Posted May 20, 2009 - 9:31 am

    SAP is already a major player in the cloud computing world because its customers are using their ERP implementations to create "cloud economies" that expose system data to customers and partners, CTO Vishal Sikka said Tuesday during a keynote address at the Interop conference in Las Vegas.
  • Ignoring your business's browser? That's a mistake

    Posted May 19, 2009 - 1:48 pm

    The new variety of browsers and an increased dependence on browser-based apps change the game for IT
  • Sage CEO encourages partners to go back to basics

    Posted May 15, 2009 - 4:16 pm

    In light of today's economic hardships, Sue Swenson, the president and CEO of Sage North America, is encouraging the channel to "get back to basics" to ensure customers receive "exceptional customer experiences."
  • Sage readies Accpac 5.6 for late 2008 release

    Posted May 15, 2009 - 11:37 am

    As Sage prepares for the version 5.6 of its Accpac ERP business management software solution, the company is working to simplify the product and its pricing to more effectively address customer pain points.
  • Sage makes channel program changes

    Posted May 15, 2009 - 11:37 am

    After Sage North America announced its most recent round of job cuts last week, a number of other changes were also made affecting the channel, including the introduction of the company's partner advocates, new tier and margin adjustments, and new co-op marketing dollar incentives for partners, and more.
  • Amex gets social with CRM

    Posted May 12, 2009 - 11:59 am

    American Express is turning to social networking sites Facebook and Twitter in an effort to better manage customer relations and boost customer service levels.
  • SAP: BI tool will help create 'clear enterprises'

    Posted May 12, 2009 - 11:54 am

    Companies must achieve "clarity" to navigate out of the global recession and SAP intends to help them with its BI and ERP software, co-CEO Leo Apotheker said during the opening keynote of SAP's Sapphire conference in Orlando Tuesday.
  • Rimini Street readies SAP support services

    Posted May 11, 2009 - 4:06 pm

    SAP customers chafing under the cost of annual maintenance fees will soon have an alternative, as Rimini Street on Monday detailed its plans to provide third-party support for a range of SAP platforms.
  • CRM on the Cheap: Five Strategies That Really Work

    Posted May 11, 2009 - 1:52 pm

    Your company has acknowledged that the business needs a new CRM system. But the CFO is nervous about the costs. Here are some cost containment tactics and strategies that really work.

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