CRM

RSS
Customer relationship management (CRM) news, solutions, and analysis for IT professionals

CRM Blogs

  • Salesforce.com shares take big hit

    Posted February 28, 2011 - 8:05 pm

    Shares of enterprise cloud computing company Salesforce.com (NYSE: CRM) fell nearly 5 percent Monday after a Wall Street Journal article poked holes in the company's recent fourth quarter financial report and basic fundamentals.

  • The inherent unfairness of employee non-compete agreements

    Posted February 24, 2011 - 5:41 pm

    Maybe instead of pressuring prospective employees to sign non-compete agreements in order to keep them from going to a rival, companies should compete to keep their valued workers. Or just let them go.

  • A Nimble way to manage your social stream

    Posted December 23, 2010 - 5:35 pm

  • Salesforce.com shares soar to all-time high

    Posted November 19, 2010 - 6:47 pm

    The Street is loving Salesforce.com. One day after posting solid third-quarter results, shares of the enterprise cloud-computing vendor soared 20.97, or 18.1 percent, to close Friday at 136.74. Add that on top of Thursday's gain of 5.62, and Salesforce.com (NYSE: CRM) has gained 24.1 percent in two days.

  • What problem are you trying to solve?

    Posted May 25, 2010 - 8:00 am

    Your sales manager comes up, points to an article in a trade magazine, and says "we must put in CRM!" What do you do?

  • Technology Planning For Small Business Growth

    Posted April 28, 2009 - 11:52 am

    A reply to my post from last week “Is Your Small Business Goal to Grow or Not?” asks an interesting question: if growth is the goal of a small business owner, how do you include technology planning in your development? ArcherTC reported giving little thought beyond what tools to use today. And as software and hardware keep jumping forward, including the scary thought (at least to ArcherTC) of ever-increasing cloud computing options, how does one pick the right technology to support growth?

  • Leadership - Customer Care as a Virtual Business Process

    Posted September 19, 2008 - 2:38 pm

    Customer care is the buzz phrase of 2008. Depending on which vendor you speak with the phrase can have various unique meanings rooted in what the vendor is selling. Customer care is becoming a source of significant differentiation between firms. In the virtual world of e-Business, customer care must include the full life cycle of care: target, acquire, transact, service, retain and grow with each step being in alignment with business processes. A sound customer care program provides substantial benefits to the Internet-enabled business.
More Blogs on CRM

Join today!

See more content
Ask a Question