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  • Sneaky Fees: Hidden Charges Add Up for Tech Users

    Posted April 5, 2010 - 3:41 pm

    Regulatory fees. Handling fees. Convenience fees. Whatever vendors call them, more of these small charges continue to pile up on mobile phone and broadband bills, as well as on everyday online purchases. It's adding up to aggravation for many customers.

  • Can the channel survive in a world of Selfsumers?

    Posted June 11, 2009 - 3:00 pm

    Thanks to the Internet, smartphones, social networking sites and other multimedia tools being so readily available, end-users in the consumer space have now evolved to become what PricewaterhouseCoopers calls Selfsumers. And in order for the channel to keep pace, partners will need to adapt to this new type of purchaser, says the company's David Jacobson, director of emerging technologies in Canada.

  • Digital lit: How technology is changing what we read

    Posted May 5, 2009 - 1:32 pm

    Aya Karpinska had a story to tell. She could hear the words and envision how the tale would unfold. All she needed, she says, was the right iPhone app.
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