http://www.itworld.com/taxonomy/term/1764/all xx http://www.itworld.com/virtualization/55186/leadership-customer-care-virtual-business-process Customer care is the buzz phrase of 2008. Depending on which vendor you speak with the phrase can have various unique meanings rooted in what the vendor is selling. Customer care is becoming a source of significant differentiation between firms. In the virtual world of e-Business, customer care must include the full life cycle of care: target, acquire, transact, service, retain and grow with each step being in alignment with business processes. A sound customer care program provides substantial benefits to the Internet-enabled business. http://www.itworld.com/virtualization/55186/leadership-customer-care-virtual-business-process#comments Business Virtualization Opinion Business CRM Customer Care virtualization Fri, 19 Sep 2008 14:38:58 -0400 Martha Young 55186 at http://www.itworld.com