ITIL

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  • What ITIL certifications mean to your IT management practices

    Posted February 21, 2013 - 10:19 am

    ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for you or your company?
  • Replace that aging help desk

    Posted April 29, 2009 - 4:30 pm

    Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization's IT service management strategy, being very much based in ITIL (Information Technology Infrastructure Library) best practices, according to one researcher. "

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