SLA

Outsourcing customers focus on SLAs

Posted May 24, 2011 - 3:05 pm

Two-thirds of outsourcing customers and providers say they spend too much time on SLAs and not enough on business outcomes, negating their ability to exploit opportunities to achieve strategic business transformation, according to a recent Accenture survey.
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Google tightens Apps' uptime guarantee

Posted January 14, 2011 - 2:44 pm

Google is modifying its Apps service level agreement in ways that increase the company's accountability whenever the hosted collaboration and communication software experiences downtime, the company plans to announce on Friday.
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Cloud Computing Services: Fine Print Disappointment Seen

Posted April 21, 2010 - 12:38 pm

A new Yankee Group study of enterprise cloud computing services finds cloud contracts full of disclaimers, ambiguous uptime guarantees, and uncertain privacy policies and compliance claims.
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Cloud computing provider 3Tera announces 'five nines' SLA

Posted March 19, 2009 - 3:11 pm

Cloud computing provider 3Tera announced this week that beginning in April, its Virtual Private Datacenter service will offer a 99.999 percent SLA.
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Google introduces service-level guarantee for its Apps suite

Posted October 31, 2008 - 10:06 am

Google is offering a service-level agreement for a version of Google Apps, a move that may provide some comfort to enterprises spooked by a long Gmail outage and a buggy Apps portal earlier this month.
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May is...
Cloud Month

BY THE NUMBERS: Cloud computing

CAREER: Top cloud jobs

MANAGEMENT: Cost battle: Cloud computing vs. in-house IT

REVIEW: 4 killer cloud IDEs

DEVELOPMENT: When to use cloud platforms vs. dedicated servers

SLIDESHOW: Top 10 cloud tools for IT pros

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