SLA

Next up in public cloud: Tiered SLAs

Posted April 23, 2013 - 2:18 pm

Cloud service providers are mulling the idea of offering different levels of SLAs
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SLAs from HP and AWS shouldn't make you feel particularly confident

Posted December 6, 2012 - 5:41 pm

Gartner took a close look at SLAs from AWS and HP and what it found isn't pretty.
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Failure to see eye-to-eye with users about cloud could mean tough times for IT

Posted April 15, 2011 - 11:58 am

Cloud computing looks like a perfect, low-cost IT solution, at least to business managers, who are increasingly unhappy with IT for not giving them what they want, Accenture report shows.
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'I'll always be there for you' Microsoft tells Azure users

Posted January 27, 2011 - 5:40 pm

Oddly, given how ephemeral the whole cloud-service environment can be, no major vendor has made length-of-service guarantees an issue. Until now.
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Google, it's not the 'scheduled' downtime we worry about

Posted January 14, 2011 - 3:18 pm

Even with its flaws, Google's pledge inspires others; blogger vows "no unintended major car crashes or cliff falls."
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Check service level agreements for breaches

Posted December 17, 2009 - 9:37 am

You won't get a check returning your fees paid during outages, but you can get refunds applied to forthcoming service payments.
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