http://www.itworld.com/taxonomy/term/251/all xx http://www.itworld.com/business-intelligence/83383/improving-customer-retention-and-satisfaction It is 5 times more expensive to acquire a new customer than to retain an old one. This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:59:51 -0500 jmcguirk 83383 at http://www.itworld.com http://www.itworld.com/business-intelligence/83382/applying-remote-support-technology-maximum-impact Remote-support technology is a powerful tool for support delivery. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:57:19 -0500 jmcguirk 83382 at http://www.itworld.com http://www.itworld.com/business-intelligence/83381/supporting-employees-anytime-anywhere New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology. 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Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:50:51 -0500 jmcguirk 83380 at http://www.itworld.com http://www.itworld.com/business-intelligence/83379/streamline-your-business-innovative-tools Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10 percent and increasing revenue by $1 million. Continue reading. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:46:34 -0500 jmcguirk 83379 at http://www.itworld.com http://www.itworld.com/business-intelligence/83378/measuring-business-impact-support Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured. This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:41:02 -0500 jmcguirk 83378 at http://www.itworld.com http://www.itworld.com/business-intelligence/82514/architecting-business-intelligence-applications-change-open-solution New and changing requirements are facts of application development life. Fueling this constant stream are underlying changes to the business: evolving user demands, new business processes, and data consolidation. Register for this today! Business intelligence Operating systems Actuate applications BIRT Tue, 27 Oct 2009 09:23:30 -0400 jmcguirk 82514 at http://www.itworld.com http://www.itworld.com/business-intelligence/81127/mission-critical-java Read this free white paper to learn how you can achieve: - Extreme and predictable performance with Java - Real-time, real-world memory leak detection and application performance analysis - Increased Enterprise performance, manageability and simplicity. Business Business intelligence IT management/strategy Server and data center applications database java Oracle Thu, 15 Oct 2009 10:32:58 -0400 jmcguirk 81127 at http://www.itworld.com http://www.itworld.com/open-source/81060/top-10-open-source-apps-mac-os-x Every Mac user should consider making these applications and utilities part of their standard toolkit http://www.itworld.com/open-source/81060/top-10-open-source-apps-mac-os-x#comments Open Source Software Feature applications Mac open source slideshow Wed, 14 Oct 2009 17:54:08 -0400 ITworld staff 81060 at http://www.itworld.com http://www.itworld.com/business/80094/towergroup-2009-top-10-investment-management In this report, TowerGroup has compiled a list of the top 10 business drivers and the resulting major strategic responses and technology initiatives. BPM Business Business intelligence IT management/strategy Operating systems Actuate applications investment TowerGroup Tue, 06 Oct 2009 16:10:52 -0400 jmcguirk 80094 at http://www.itworld.com