http://www.itworld.com/applications xx http://www.itworld.com/it-managementstrategy/84429/improving-healthcare-delivery-role-enabled-communications Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires far more than UC; it requires role-enabled communications. Download NEC's whitepaper to see how to deal with healthcare challenges. Business intelligence IT management/strategy applications IT management NEC Wed, 11 Nov 2009 16:56:25 -0500 jmcguirk 84429 at http://www.itworld.com http://www.itworld.com/security/84228/process-based-approach-protecting-privileged-accounts-meeting-regulatory-compliance This white paper outlines a sound process-based approach in protecting critical privileged accounts that are found in virtually every application, database and infrastructure device throughout enterprises. To learn more download it today! IT management/strategy Security applications Data base security Tue, 10 Nov 2009 11:34:07 -0500 jmcguirk 84228 at http://www.itworld.com http://www.itworld.com/business-intelligence/83383/improving-customer-retention-and-satisfaction It is 5 times more expensive to acquire a new customer than to retain an old one. This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:59:51 -0500 jmcguirk 83383 at http://www.itworld.com http://www.itworld.com/business-intelligence/83382/applying-remote-support-technology-maximum-impact Remote-support technology is a powerful tool for support delivery. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:57:19 -0500 jmcguirk 83382 at http://www.itworld.com http://www.itworld.com/business-intelligence/83381/supporting-employees-anytime-anywhere New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:54:07 -0500 jmcguirk 83381 at http://www.itworld.com