http://www.itworld.com/taxonomy/term/2936/all xx http://www.itworld.com/management-amp-strategy/59958/outsourcing-technical-support-call-centers-strategy-growing-businesses As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: not only do they need more staff time to continue to enhance their products, but they also need more staff to provide technical support to customers. http://www.itworld.com/management-amp-strategy/59958/outsourcing-technical-support-call-centers-strategy-growing-businesses#comments IT management/strategy Best practice outsourcing technical support Tue, 30 Dec 2008 18:12:37 -0500 Inforonics 59958 at http://www.itworld.com http://www.itworld.com/small-business/58153/visiting-adtran-support I spent the last two days in Huntsville Alabama on a press tour of Adtran. Huntsville is nice, and the Adtran people are even nicer. The press tour was a good idea, because they're a good company with too low a profile. http://www.itworld.com/small-business/58153/visiting-adtran-support#comments Hardware Networking Small business Opinion Adtran switch technical support warranty Thu, 20 Nov 2008 11:35:50 -0500 James Gaskin 58153 at http://www.itworld.com