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Business decision makers (BDMs) are increasingly guiding IT decisions at many leading companies. Here, we explore the shift of influence and examine the top issues facing business innovators, and how each line of business should approach this new relationship with technology.
  • Leveraging process improvement

    Posted March 19, 2001 - 2:42 pm

    Companies are designating PITs (process improvement teams) to address inefficiencies in billing, customer service, inventory management, and virtually every other process that touches customers. Process improvement is even more crucial during economic slowdowns, times when execs seek to trim expenses and increase revenues.
  • Internet World draws a crowd despite dot-com disaster

    Posted March 19, 2001 - 2:25 pm

    IF YOU COMPARED the stock market to a ship lately, it might be called the Titanic. Yet even in the wake of disaster, vendors and spenders alike showed up this year for Spring Internet World.
  • New Web page shows who's tracking you

    Posted March 19, 2001 - 2:21 pm

    An Internet security firm has posted a new study ranking Web sites that make the most frequent use of "Web beacons." These hidden little routines, also called "Web bugs," let sites know where you've already been on the Web.
  • Some e-shoppers feel ripped off when the rules aren't always apparent

    Posted March 19, 2001 - 2:19 pm

    E-COMMERCE OFFERS customers many ways to save money, but readers keep finding it offers a dizzying variety of ways to lose money as well. And the time one saves by shopping online can be lost while trying to make sense of an e-tailer's pricing, policies, and practices.
  • How to boost e-business talent

    Posted March 19, 2001 - 2:17 pm

    E-business skills generally fall into the following areas: strategy and IT management, e-commerce, content management, application development, infrastructure management, CRM, and project management. The companies that survive the e-business talent wars will be those that become experts at tapping the talent market to assemble effective teams.
  • Customer data doesn't reveal everything

    Posted March 19, 2001 - 2:13 pm

    Whether you're selling soup or silverware, hardware or handbags, you're in retail. And although IT has tremendous importance in the retail back office, in the store itself its importance is limited.
  • Private exchanges vs. public consortium exchanges

    Posted March 19, 2001 - 2:09 pm

    At AMR Reseach's recent conference for retailers and consumer products manufacturers, supply-chain and exchange issues took center stage. And analysts, vendors, and representatives of end-user companies debated whether private exchanges would win out over public consortium exchanges.
  • Economy's woes color Spring Internet World in L.A.

    Posted March 19, 2001 - 1:10 pm

    In the shadow of a crashing stock market and vast uncertainty about the economy, a smaller Spring Internet World -- lacking the frenzied hype of previous years -- served as the backdrop for those serious about business on the Web.
  • Making money on open source

    Posted March 19, 2001 - 10:58 am

    I had the privilege of moderating a panel at November's Linux Business Expo in Las Vegas. Such greats as Linus Torvalds, Linux International's Jon "maddog" Hall, Dirk Hohndel of SuSE, Miguel de Icaza of Helix Code, and Peter Beckman of TurboLabs sat on the panel. The topic was the international impact of Linux, but we quickly got side-tracked by economic issues.

  • Hacker's toolchest

    Posted March 16, 2001 - 4:16 pm

    I recently heard of yet another penetration test in which the vendor charged $150,000 for two days of testing. It seemed pretty expensive to me, but I assumed that the testers must have brought in some major security gurus who ran uber-elite secret exploits against the systems. In fact, they ran ISS Scanner.

  • Off the shelf

    Posted March 16, 2001 - 3:56 pm

    Social Action

  • Hervé Gallaire: Managing IT at Xerox

    Posted March 16, 2001 - 3:47 pm

    intellectual property rights, and the place of pure research at a profit-driven company.

  • Any safe harbor?

    Posted March 16, 2001 - 3:32 pm

    Companies with European subsidiaries can shield themselves from privacy-related lawsuits under a "safe harbor" agreement negotiated between the United States and the European Union (EU) last summer. The pact lets U.S. businesses send personnel and customer data stateside, an exception to EU rules that prohibit transfer of personal information to any country that doesn't follow Europe's stringent privacy laws.
  • Policing privacy on the Internet

    Posted March 16, 2001 - 2:31 pm

    Attorney Joel Rothman answered your questions regarding Internet privacy laws and what companies that collect data through the Internet should do to protect themselves.
  • Senate approves limits on dot-com database sales

    Posted March 16, 2001 - 1:18 pm

    In a move that could have repercussions for failing dot-coms, the US Senate approved a bill that toughens rules on when bankrupt companies can sell customers' personal information.
  • Compaq issues warning, cuts 5,000 jobs

    Posted March 15, 2001 - 7:48 pm

    Compaq issued an earnings warning after the close of the New York financial markets Thursday projecting no growth for this fiscal quarter and lowered revenue. Compaq also said it would cut 5,000 jobs in a consolidation of its consumer and commercial product groups.
  • Will new data affect Amazon patent case?

    Posted March 15, 2001 - 5:06 pm

    infringement of a controversial patent on one-click shopping technology?

  • Update: WebMD ordered to send data to pharmaceutical developer

    Posted March 15, 2001 - 4:21 pm

    Health care information provider WebMD was ordered by a federal judge to resume deliveries of pharmacy and medical claims data to a North Carolina pharmaceutical development company, pending a court hearing scheduled for Friday.
  • Britannica.com to cut free service, reduce staff

    Posted March 15, 2001 - 4:17 pm

    Britannica.com said yesterday it will begin a subscription service for its online content and that it will put heavy emphasis on the marketing of other pay services such as its BritannicaSchool.com.
  • Lucent may sell optical-fiber business

    Posted March 15, 2001 - 3:56 pm

    The financially struggling vendor of networking and telecommunications equipment said it's exploring options for its optical-fiber business, including a possible sale or the formation of a joint venture with another company.
  • Web hosting firms step up services

    Posted March 15, 2001 - 2:41 pm

    Web hosting companies are responding to the complex needs of larger businesses. These hosting firms are developing standardized configurations so they can launch more services, more quickly, at a lower cost than businesses could on their own.
  • Online retailers want simpler rules before collecting taxes

    Posted March 15, 2001 - 2:07 pm

    The U.S. Senate Commerce Committee, which is considering two controversial issues related to Internet taxation, was told today by online retailers that they shouldn't be forced to collect sales taxes unless state tax rules are simplified and some of the collection costs are reimbursed to companies.
  • Sprint, WorldCom make hosting moves

    Posted March 15, 2001 - 9:44 am

    TELECOMMUNICATIONS GIANTS SPRINT and WorldCom each worked to show off their hosting muscles at the Internet World conference in Los Angeles this week.
  • Update: Sabre outsources IT to EDS in $2.2B deal

    Posted March 15, 2001 - 9:17 am

    EDS signed a deal with airline booking giant Sabre to run its IT infrastructure. Sabre has awarded EDS a 10-year, $2.2 billion service contract, under which some 4,200 Sabre employees, mostly in the U.S., will switch to EDS.
  • Details are key to e-business, says Whitman

    Posted March 14, 2001 - 8:29 pm

    Paying attention to details should be a commitment of Internet companies that want to survive and develop. That was the core message of the opening keynote at Internet World Spring, delivered on Wednesday by eBay president and CEO Meg Whitman.
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