http://www.itworld.com/taxonomy/term/397/all xx http://www.itworld.com/networking/84363/doing-more-less-automating-it-services-your-midsize-business This whitepaper will serve as an invaluable reference tool for IT professionals who want to ensure their success with an automation solution that fully meets the needs of their midsize business – without breaking the bank. Learn how to address the “big four” pain points for IT managers, the perils of point solutions, the power of services automation , questions to ask before choosing an IT automation solution, key requirements of an IT automation solution, and how to optimize your IT infrastructure. IT management/strategy Networking infrastructure ITworld n-able technologies networking software Wed, 11 Nov 2009 10:15:26 -0500 kcanning 84363 at http://www.itworld.com http://www.itworld.com/business-intelligence/83383/improving-customer-retention-and-satisfaction It is 5 times more expensive to acquire a new customer than to retain an old one. This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:59:51 -0500 jmcguirk 83383 at http://www.itworld.com http://www.itworld.com/business-intelligence/83382/applying-remote-support-technology-maximum-impact Remote-support technology is a powerful tool for support delivery. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:57:19 -0500 jmcguirk 83382 at http://www.itworld.com http://www.itworld.com/business-intelligence/83381/supporting-employees-anytime-anywhere New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:54:07 -0500 jmcguirk 83381 at http://www.itworld.com http://www.itworld.com/networking/83380/people-processes-technology-creating-a-winning-formula-customer-support You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:50:51 -0500 jmcguirk 83380 at http://www.itworld.com http://www.itworld.com/business-intelligence/83379/streamline-your-business-innovative-tools Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10 percent and increasing revenue by $1 million. Continue reading. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:46:34 -0500 jmcguirk 83379 at http://www.itworld.com http://www.itworld.com/business-intelligence/83378/measuring-business-impact-support Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured. This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:41:02 -0500 jmcguirk 83378 at http://www.itworld.com http://www.itworld.com/security/78817/why-your-firewall-vpn-and-ieee-80211i-arent-enough-protect-your-network The emergence of WLANs has created a new breed of security threats to enterprise networks, which cannot be mitigated by traditional firewall technologies and VPNs. Learn how HP ProCurve WLAN can help alleviate threats. Business intelligence IT management/strategy Networking Security IT management networking software Thu, 24 Sep 2009 15:27:16 -0400 jmcguirk 78817 at http://www.itworld.com http://www.itworld.com/networking/78816/idc-paper-roi-switched-ethernet-networking-solutions-midmarket In a study of midmarket organizations that have implemented HP ProCurve in a production environment, IDC found that HP ProCurve provides more than sufficient functionality for their current needs and the scalability to grow into the future. To learn more download it today. Business intelligence IT management/strategy Networking Software applications IT management networking Thu, 24 Sep 2009 15:23:42 -0400 jmcguirk 78816 at http://www.itworld.com http://www.itworld.com/networking/78815/fixed-mobile-convergence-carrier-avenue-profits-growth-and-competitive-differentiat The concept of FMC has broad appeal. In this white paper, discover how your company can benefit from FMC. Business intelligence IT management/strategy Networking Software applications IT management networking Thu, 24 Sep 2009 15:20:36 -0400 jmcguirk 78815 at http://www.itworld.com