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  • Can social media make ITSM fun again?

    Posted June 24, 2013 - 2:16 pm

    Social interfaces are changing the very nature of IT service management, with internal toolsets and icon-driven service platforms helping users and IT departments manage the extended enterprise.
  • IT service management moves to the cloud

    Posted February 5, 2013 - 3:18 pm

    As organizations become decreasingly skeptical about the cloud, they are increasingly willing to outsource ITSM to a SaaS provider. Doing so lowers costs, improves flexibility and easily accommodates ITIL framework principles.
  • Consumerization trends hit IT service management

    Posted May 16, 2012 - 12:49 pm

    While the technology is moving forward, some still struggle with how to implement and integrate tools meant to help them get a grip on IT processes.
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