performance management

vCenter Operations is a new toolset that adds real-time analytics and configuration tools to give IT ways to see and manage cloud performance.

Who should lead a business performance management project: IT, finance or both? For Lisa Mullaney, former director of Chiquita's financial planning and analysis group, the answer was clear: "This is an application and a tool set that is owned by finance."

Implementing an IT scorecard can either enhance or potentially derail an IT manager's career, says Robert Ryan, co-author of "The Business of IT: How to Improve Service and Lower Costs." Here he offers 5 must-dos for successfully implementing an IT scorecard for your organization.