http://www.itworld.com/taxonomy/term/506/all xx http://www.itworld.com/it-managementstrategy/69903/study-apple-leads-phone-based-tech-support Vocal Laboratories has published the results of a study that shows Apple leads other PC makers in telephone-based tech support. The study said that 58 percent of Apple customers reported that they were "very satisfied" with the results of their call, compared to 46 percent of Dell customers and 43 percent of HP customers. http://www.itworld.com/it-managementstrategy/69903/study-apple-leads-phone-based-tech-support#comments IT management/strategy Personal tech News Apple services Sun, 28 Jun 2009 19:43:01 -0400 ITworld staff 69903 at http://www.itworld.com http://www.itworld.com/it-managementstrategy/61930/microsoft-offers-new-time-sensitive-support-service Microsoft for the first time has said it will pay a financial penalty if it doesn't reach its service-level goals for a technical support product. http://www.itworld.com/it-managementstrategy/61930/microsoft-offers-new-time-sensitive-support-service#comments IT management/strategy News Microsoft services Tue, 03 Feb 2009 12:09:14 -0500 ITworld staff 61930 at http://www.itworld.com http://www.itworld.com/small-business/58879/computer-repair-services-advice-smarter-technical-staffing Do you provide the best computer repair services to your valuable clients? If you are like many other computer repair services business owners, you probably feel challenged when trying to provide high-level technical services and run your business … especially when running your business entails managing a staff of technicians. http://www.itworld.com/small-business/58879/computer-repair-services-advice-smarter-technical-staffing#comments Small business How-to computer repair services Sun, 07 Dec 2008 16:50:13 -0500 ComputerConsultingKit 58879 at http://www.itworld.com http://www.itworld.com/internet/56314/cool-tools-save-shipping Sending your holiday cheer doesn't have to break the bank. Surfing to the right sites can save you time and money, and spare you needless frustration, so don't buy a single stamp before reading on. http://www.itworld.com/internet/56314/cool-tools-save-shipping#comments Internet Opinion services Fri, 17 Oct 2008 16:10:49 -0400 ITworld staff 56314 at http://www.itworld.com http://www.itworld.com/networking/54457/reliance-globalcom-managed-ethernet-services-drive-network-expansion – Reliance Globalcom, a leading global provider of enterprise, wholesale, consumer and managed services, today announced that international law firm Paul, Hastings, Janofsky & Walker LLP (Paul Hastings) selected its Managed WAN Ethernet and Managed Premium Internet services across offices in Asia, Europe and the U.S. Paul Hastings is leveraging Reliance Globalcom’s expertise in plug-and-play Ethernet technology and control of the world’s largest privately owned fiber backbone to support projections for continuation of its 20 percent year-over-year growth. http://www.itworld.com/networking/54457/reliance-globalcom-managed-ethernet-services-drive-network-expansion#comments Networking News application delivery Ethernet networking services Mon, 25 Aug 2008 05:27:12 -0400 victorlouis 54457 at http://www.itworld.com http://www.itworld.com/business/54350/microsoft-pitches-proactive-enterprise-support Microsoft has added a new level of technical support for enterprise customers that it says helps them draft a long-term road map to improve the reliability and quality of their IT networks. http://www.itworld.com/business/54350/microsoft-pitches-proactive-enterprise-support#comments Business News Microsoft services Mon, 18 Aug 2008 16:56:39 -0400 ITworld staff 54350 at http://www.itworld.com http://www.itworld.com/internet/53778/microsofts-online-woes-hint-larger-vulnerability Microsoft has built its massive software business by watching other companies take the lead in emerging technology markets and then following fast with competitive products that eventually become dominant once those markets begin to pay out. http://www.itworld.com/internet/53778/microsofts-online-woes-hint-larger-vulnerability#comments Business Internet News Microsoft restructuring services Thu, 24 Jul 2008 09:44:09 -0400 ITworld staff 53778 at http://www.itworld.com http://www.itworld.com/news/53307/dell-adds-storage-disaster-management-services-portfolio Dell on Wednesday announced it was adding customizable storage and disaster management services to build out its services portfolio, which it began revamping last year. http://www.itworld.com/news/53307/dell-adds-storage-disaster-management-services-portfolio#comments Storage News backup disaster recovery services Wed, 25 Jun 2008 16:41:21 -0400 abennett 53307 at http://www.itworld.com http://www.itworld.com/microsoft-web-services-080428 The deadline Microsoft gave Yahoo for making a deal or facing a proxy fight came and went this weekend without a word from either party. But even if Microsoft doesn't succeed now in its bid for Yahoo, the company made clear last week, both in private meetings with reporters and in public comments, that it's determined -- come hell or high water -- to move forward with its services strategy. http://www.itworld.com/microsoft-web-services-080428#comments SaaS News Yahoo Microsoft services Mon, 28 Apr 2008 15:46:53 -0400 abennett 44752 at http://www.itworld.com http://www.itworld.com/nlsunixsubnet070515 If you have ever needed to survey a large group of systems to find out which of them supported some particular service, such as ftp, telnet, ssh or some other particular application, you have probably thought of numerous ways to query the systems for the required information and display it in some usable fashion. Many methods of obtaining information from servers, however, require some sort of login or a remote shell request that either takes more time than you want to spend or requires you to configure some sort of trust on the part of the systems with the information for the system on which it is being collected. In today's column, we will look at a way to find out about services running on systems without setting up any access ahead of time. http://www.itworld.com/nlsunixsubnet070515#comments Development Operating systems How-to find nmap Sandra Henry-Stocker services Mon, 14 May 2007 12:23:34 -0400 jnaze 4255 at http://www.itworld.com