http://www.itworld.com/services xx http://www.itworld.com/it-managementstrategy/69903/study-apple-leads-phone-based-tech-support Vocal Laboratories has published the results of a study that shows Apple leads other PC makers in telephone-based tech support. The study said that 58 percent of Apple customers reported that they were "very satisfied" with the results of their call, compared to 46 percent of Dell customers and 43 percent of HP customers. http://www.itworld.com/it-managementstrategy/69903/study-apple-leads-phone-based-tech-support#comments IT management/strategy Personal tech News Apple services Sun, 28 Jun 2009 19:43:01 -0400 ITworld staff 69903 at http://www.itworld.com http://www.itworld.com/it-managementstrategy/61930/microsoft-offers-new-time-sensitive-support-service Microsoft for the first time has said it will pay a financial penalty if it doesn't reach its service-level goals for a technical support product. http://www.itworld.com/it-managementstrategy/61930/microsoft-offers-new-time-sensitive-support-service#comments IT management/strategy News Microsoft services Tue, 03 Feb 2009 12:09:14 -0500 ITworld staff 61930 at http://www.itworld.com http://www.itworld.com/small-business/58879/computer-repair-services-advice-smarter-technical-staffing Do you provide the best computer repair services to your valuable clients? If you are like many other computer repair services business owners, you probably feel challenged when trying to provide high-level technical services and run your business … especially when running your business entails managing a staff of technicians. http://www.itworld.com/small-business/58879/computer-repair-services-advice-smarter-technical-staffing#comments Small business How-to computer repair services Sun, 07 Dec 2008 16:50:13 -0500 ComputerConsultingKit 58879 at http://www.itworld.com http://www.itworld.com/internet/56314/cool-tools-save-shipping Sending your holiday cheer doesn't have to break the bank. Surfing to the right sites can save you time and money, and spare you needless frustration, so don't buy a single stamp before reading on. http://www.itworld.com/internet/56314/cool-tools-save-shipping#comments Internet Opinion services Fri, 17 Oct 2008 16:10:49 -0400 ITworld staff 56314 at http://www.itworld.com http://www.itworld.com/networking/54457/reliance-globalcom-managed-ethernet-services-drive-network-expansion – Reliance Globalcom, a leading global provider of enterprise, wholesale, consumer and managed services, today announced that international law firm Paul, Hastings, Janofsky & Walker LLP (Paul Hastings) selected its Managed WAN Ethernet and Managed Premium Internet services across offices in Asia, Europe and the U.S. Paul Hastings is leveraging Reliance Globalcom’s expertise in plug-and-play Ethernet technology and control of the world’s largest privately owned fiber backbone to support projections for continuation of its 20 percent year-over-year growth. http://www.itworld.com/networking/54457/reliance-globalcom-managed-ethernet-services-drive-network-expansion#comments Networking News application delivery Ethernet networking services Mon, 25 Aug 2008 05:27:12 -0400 victorlouis 54457 at http://www.itworld.com