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 <description>According to research, eighty percent of the future collaborative work approach will be inspired by Web 2.0 technologies .
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 <pubDate>Mon, 19 Oct 2009 21:49:31 -0400</pubDate>
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 <description>The top trends affecting technology infrastructure over the next five years can be summed up as largely a list representing where IT and users are battling for control over technology.
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 <pubDate>Mon, 19 Oct 2009 20:47:10 -0400</pubDate>
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 <title>Web 2.0 face-off: British Airways vs. Virgin Atlantic</title>
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 <description>It&#039;s not just customers who are using social networks and other Web 2.0 tools to protest shoddy airline service and questionable fees. Some airlines are leveraging the angst and their own Web 2.0 arsenals to engage customers and snub rivals.
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