Find news, reviews, how-tos and tips on business software ranging from enterprise resource planning (ERP) and customer relationship management (CRM) to collaboration tools and mobile apps.
  • crashes again

    Posted January 31, 2006 - 10:57 am Inc.'s hosted CRM (customer relationship management) service had a widespread outage on Monday, the second time in recent weeks the on-demand software provider has suffered a serious crash.
  • Microsoft merges enterprise IM and Exchange groups

    Posted January 31, 2006 - 9:31 am

    Microsoft Corp. is merging its Exchange and Real-Time Collaboration (RTC) groups into a new unit called the Unified Communications Group, the company announced Monday. The change is aimed at aligning development work on Microsoft's e-mail platform with that done around other communications systems like instant messaging, Web conferencing and phone/VOIP (voice over Internet Protocol).
  • Microsoft adds new features to Windows Live

    Posted January 27, 2006 - 12:24 pm

    Microsoft Corp. this week introduced enhancements to its Windows Live portal (, the entry point for users to access its Web-based services.

  • Mozilla severs Netscape news legacy

    Posted January 27, 2006 - 11:05 am

    Some seven years after Netscape spun off the Mozilla Foundation, Mozilla's Usenet newsgroups are finally moving out of the Netscape neighborhood.
  • Microsoft launches MSN research labs to battle Google

    Posted January 26, 2006 - 12:53 pm

    Microsoft Corp. has launched new MSN research labs aimed at rapidly developing and deploying Internet technologies. The efforts are part of the software company's strategy to be more agile in its creation of Web-based services to compete with rivals such as Google Inc. and Yahoo Inc.
  • IBM revamps Sametime enterprise IM platform

    Posted January 23, 2006 - 3:05 pm

    IBM Corp. unveiled an improved version of its Sametime enterprise IM (instant-message) platform on Monday, announcing integration with public IM services from America Online Inc., Yahoo Inc. and Google Inc.
  • How people use search engines

    Posted January 23, 2006 - 2:42 pm

    The Internet search market initially had several participants. Today, there are still lots of players, but the market is by far dominated by Google, Yahoo! and MSN. And search engines have come to be such common, everyday tools, according to Nielsen//NetRatings, that it seems people are using search engine portals as navigation sites in addition to search tools. According to the Nielsen report, 43 percent of online searchers use the search dialog to find their way to common Web sites, as opposed to just typing the URL into the address bar of the browser. Nielsen says that the top three search terms were "eBay," "Google" and "Yahoo". Also in the top ten were "ask jeeves" and "msn." I'm not sure why a person who wanted to go to eBay wouldn't just type eBay's obvious URL into their browser bar, but millions of people go through their search portal of choice to get to these common sites. The report speculates that while some web users may do this out of inexperience and an inability to appreciate the difference between a search box and the browser's address bar, others are doing so just because they have become so used to using the search engine as their main portal to the Internet. Just how big the top search engines have gotten is the subject of Outsell's scorecard, which notes the "extreme" growth rates of both Google and Yahoo!. The Outsell 100 is a cross-section of publicly-traded information companies. The Google and Yahoo! giants together earned as much as the ten largest companies of the Outsell 100 combined, and are solidly outpacing older information companies such as Reed Elsevier and Thomson. The report suggests that Google and Yahoo! are diverting ad revenue from the "old guard" information companies, many of which own newspapers and magazines.
  • WordPress Update Makes it a Content Management Contender

    Posted January 23, 2006 - 2:02 pm

    WordPress, the popular open-source content management system system, has received a significant update. The program was already popular with many companies because of its built-in support for web standards, ping notifications, comments and more. WordPress 2.0 adds many features that make it a more powerful content management system, especially for companies that want to maintain sites with multiple levels of users.
  • Microsoft offers new small-business resources

    Posted January 23, 2006 - 11:30 am

    Microsoft Corp. today begins an eight-country rollout of a new set of online resources and technical support for its small-business customers. The new offering, called Small Business Plus, is part of the company's ongoing effort to provide better access to software, support and services for this customer segment.
  • Corel pussyfoots on WordPerfect ODF

    Posted January 23, 2006 - 11:00 am

    Corel's WordPerfect remains one of the most viable alternatives to the Microsoft Office juggernaut, and the office suite's newly released version is earning rave reviews. That's why it's particularly frustrating to open standards proponents that WordPerfect still doesn't use the OpenDocument format.
  • Microsoft to bolster Software Assurance program

    Posted January 20, 2006 - 5:39 pm

    Microsoft is planning several major changes to beef up features of Software Assurance, the company's maintenance and upgrade program that has been criticized for its expense and slow follow-up with new products.
  • Microsoft ready to pull Office Live beta trigger

    Posted January 19, 2006 - 5:05 pm

    Microsoft is readying a beta of its Office Live hosted service as new details emerged about an e-mail service the company plans to release as part of the offering.
  • Microsoft offers discount for Small Business Accounting

    Posted January 17, 2006 - 10:40 am

    In a bid to woo small businesses, Microsoft announced Monday a US$100 discount and one year of free support for customers who purchase its Microsoft Office Small Business Accounting 2006 software.
  • US firms to spend more on wireless voice than wireline in 2006

    Posted January 16, 2006 - 7:53 am

    Small businesses will nearly double their annual expenditures for Internet access over the next three years, according to In-Stat.
  • How to profit from podcasting

    Posted January 16, 2006 - 7:51 am

    Entrepreneur Chris Pirillo, considered a podcasting pioneer, explains that "on-demand audio" or, as some prefer, "personal on-demand broadcast" shouldn't, despite its name, be confused with audio for the ubiquitious iPod and says businesses can benefit both from producing and sponsoring the audio feeds.
  • Google increases Mini search appliance capacity

    Posted January 12, 2006 - 4:51 pm

    Google plans to start selling on Thursday two new models of its Google Mini search appliance with increased capacity for indexing and retrieving pages and documents in public Web sites and intranets.
  • Verizon service prevents purchase, not playing, of MP3s

    Posted January 12, 2006 - 11:50 am

    Verizon Wireless.'s V CAST music-download service prevents users from downloading and purchasing MP3 files on their mobile phones, but it does not preclude them from transferring PC-stored MP3 files to V CAST-supported devices, a spokesman for the wireless company said Wednesday.
  • SAP partners add more vertical applications for SMBs

    Posted January 11, 2006 - 5:25 pm

    Partners of SAP AG have launched 39 new mySAP All-in-One software packages tailored for small and medium-size businesses in specific vertical markets, SAP announced Wednesday.
  • JotSpot has wiki take on Microsoft's Excel

    Posted January 9, 2006 - 5:15 pm

    Startup JotSpot has a new spin on Microsoft's Excel spreadsheet with its JotSpot Tracker hosted online service. The Tracker service enables users to cut and paste an Excel spreadsheet directly onto a secure JotSpot Web site so that anyone within an organization can view and edit the information contained in that spreadsheet.
  • Internet Explorer - Doomed Like the Titanic?

    Posted January 3, 2006 - 3:01 pm

    Mozilla Firefox, the free, open-source Web browser, has been growing in popularity over the last year. Since its debut, Firefox has taken about ten percent of the browser market. A new version, Firefox 1.5, and the fact that Firefox now comes pre-installed on some computers, promise to accelerate its adoption in 2006.
  • MP3 specification gets new surround-sound features

    Posted January 3, 2006 - 10:03 am

    The inventors of MP3 are taking portable music listening one step further with the introduction of two surround sound enhancements.
  • Business Objects to grow services business

    Posted January 3, 2006 - 9:49 am

    Looking to speed up its growth in 2006, Business Objects plans to expand its professional services group and develop more products tailored to specific vertical industries, it announced on Tuesday.
  • Onyx fields buyout bid from CDC

    Posted December 30, 2005 - 10:52 am

    Two years after successfully acquiring midmarket CRM (customer relationship management) software maker Pivotal through a deal that started as an unsolicited bid, CDC Software is taking a run at another CRM vendor, Onyx Software Corp.
  • Holiday online sales boom this year

    Posted December 30, 2005 - 10:07 am

    Holiday shoppers spent more online this year than in 2004, continuing to steadily steal market share from brick-and-mortar shops, according to a report released on Thursday by Goldman, Sachs ' Co., Nielsen/NetRatings and Harris Interactive Inc.
  • CIO who backed OpenDocument in Massachusetts resigns

    Posted December 28, 2005 - 9:39 am

    The state government official who had been moving Massachusetts away from Microsoft Corp.'s digital document formats has resigned. Peter Quinn, Chief Information Officer (CIO) for the Commonwealth of Massachusetts, will quit his position, effective Jan. 9, according to an internal memo obtained by the IDG News Service.
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